Politique de protection des renseignements personnels et de confidentialité

Last Updated:

September 1, 2023 – Version 1.0

The purpose of this policy is to ensure the protection of personal information and to regulate how we collect, use, disclose, retain, destroy, or otherwise manage such data. It also aims to inform any concerned individual about how we process personal information. This policy includes our cookie policy as well as the consent settings related to these cookies.

1. Collection of personal information

When visiting our website, certain personal information about you—such as your name, address, email, phone number, etc.—may be collected. This information is collected only if you voluntarily provide it, for example by filling out a contact form, a quote request, a callback request, etc. Our commitment is to collect only the information essential and relevant for responding to your service request.

2. Protection of personal information

We implement appropriate security measures to prevent any unauthorized access, use, or disclosure of your personal information. Access to your data is limited to employees or service providers who require this information in order to deliver services to you.

3. Sharing of personal information

We do not exchange, sell, rent, or transfer your personal information to third parties for marketing purposes unless you expressly consent. However, we may share your information with external service providers who assist us in operating our business. We take steps to ensure these third parties adhere to strict security and confidentiality standards.

4. Retention and destruction of personal information

We retain your personal information for the period necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure your information is processed securely and in accordance with this policy. Once the information is no longer required, we ensure its deletion or anonymization. Destruction is carried out securely to maintain confidentiality.

5. Use of cookies

To enhance your browsing experience, our website uses cookies. These small text files are stored on your device when you visit our site. They allow us to collect information such as pages viewed, duration of visits, and language preferences. This data helps us analyze trends, optimize our website, and provide personalized content.

You may accept or refuse cookies using our consent banner. You may also enable or disable cookies through your browser settings. Please note that disabling cookies may limit certain website functionalities.

5.1 Types of cookies used

5.1.1 Functional Cookies

These cookies are essential for the proper functioning of the website. They are usually created in response to actions you take, such as saving your privacy preferences or filling out forms. These cookies do not store personally identifiable information.

5.1.2 Statistical Cookies

These cookies collect information about how you use the website, including pages visited and links clicked. This data helps us measure and improve site performance. The information is anonymized and cannot be used to identify you.

5.1.3 Marketing Cookies

These cookies may be set by our advertising partners or through social media sharing features. They may be used to build a profile of your interests and show you personalized ads on other websites.

We encourage you to review the privacy policies of these social networks, as they may change and often involve organizations based outside Canada.

5.1.4 Security Cookies

To prevent fraud and protect our systems, website forms may be protected by Google ReCaptcha technology. This tool uses cookies and collects data on how users interact with the site, such as mouse movements, clicks, time spent on tasks, and device information. This analysis helps determine whether the user is human or a bot. This data may be shared with other Google products and services.

5.2 Enabling/Disabling and deleting cookies

You may manage cookies through your browsers on your various devices. Most browsers accept cookies by default. However, you may configure them to reject all cookies or only those from specific sources. You may also choose to have your browser automatically delete cookies when closed or delete them manually as needed. Since each browser differs in configuration, please consult their help section for guidance.

5.3 Cookie consent

During your first visit to this website, a consent banner will appear explaining our use of cookies. By clicking “Accept,” you consent to the use of all cookies and the current cookie policy. You may also choose to “Reject” all non-essential cookies or “Manage Preferences” to allow only selected categories. You may modify your consent at any time.

5.4 Third parties

We have agreements with companies that place cookies on our site. However, we cannot guarantee that these third parties manage your personal information reliably or securely. Some of these organizations, such as Google or social networks, act as independent data controllers. We strongly recommend reviewing their privacy statements.

6. Responsibility

We are responsible for the protection of the personal information we hold. Employees with access to such information, or who are involved in managing it, take all necessary measures to ensure its security and comply with this policy.

7. Rights of access, correction and withdrawal of consent

You have the right to request access to the data we process about you. You may object to the processing of your data. You may request an overview of your processed data in a commonly used format. You may ask for corrections or deletion of inaccurate or outdated information. Updated information will be shared with relevant third parties where applicable.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. The implications of such withdrawal will be explained to you. You may file a complaint with our organization if you believe we are not compliant with PIPEDA (Personal Information Protection and Electronic Documents Act), and if unresolved, you may contact the Office of the Privacy Commissioner of Canada.

Requests related to access, correction, or withdrawal must be made in writing to our Privacy Officer using the contact information provided below.

8. Complaint handling process

Anyone wishing to file a complaint regarding the application of this policy or the security of their personal information must do so in writing by contacting our Privacy Officer using the contact details in the “Privacy Officer” section. Complaints will be handled within a reasonable timeframe. Each complaint will be recorded in a dedicated file including the complaint, analysis, supporting documents, and our response. All complaints will be treated confidentially.

9. Privacy officer

For any questions, concerns, or requests regarding this policy, please contact:

10. Approval

This policy has been approved by the Privacy Officer, whose contact information is listed above.

11. Publication and amendments

We reserve the right to revise this privacy and confidentiality policy at any time. Changes will be posted on our website and will take effect upon publication. We encourage you to review this policy regularly to stay informed of any updates.